Booking, payment, and messaging terms
Your booking
PiFresh connects you with an independent cleaner. Each appointment reserves one cleaner for the selected duration and cleaning priorities. New bookings require at least 48 hours’ notice.
Pricing and payment
For new bookings, your cleaning price is the listed hourly rate multiplied by the booked duration. PiFresh retains a 20% commission from that price; the cleaner earns the remaining 80%. There is no additional customer booking fee. Applicable tax is shown separately at checkout. You authorize card storage and a charge 24 hours before each confirmed visit. Unresolved payment failures cancel the appointment six hours before arrival without a cancellation charge.
Cancellation and no-shows
Cancel at least 24 hours before arrival for a full refund. Later customer cancellations and confirmed customer no-shows retain 50% of the cleaner’s agreed earnings for the cleaner. Under the commission model, this equals 40% of the cleaning subtotal. The remaining amount, including PiFresh’s commission and applicable tax, is refunded. Cleaner cancellations and confirmed cleaner no-shows receive a full refund.
Existing agreements
Bookings and recurring agreements made under the previous customer-fee model keep their saved prices and cancellation policy: late cancellations retain half the original cleaner labor amount, and the remaining amount is refunded. Your appointment shows the agreed price breakdown.
Recurring appointments
Weekly, biweekly, and monthly plans retain the agreed cleaner, duration, and rate. Confirmed appointments appear within a rolling 90-day window. A monthly date beyond the end of a month falls on that month’s final day. Conflicting future dates are flagged for your action and are not charged. You can skip visits or cancel future appointments in your account.
The PiFresh service promise
Contact our team for help coordinating arrival updates, finding available alternatives after a cleaner cancellation, or requesting a follow-up call after your visit. Replacements depend on availability and require your selection and a new booking. This service promise is customer support; it does not guarantee an arrival time, replacement, or cleaning outcome.
SMS messaging terms
Pifresh Cleaning Services, LLC (PiFresh) offers text messages about cleaning inquiries, quotes, booking confirmations, appointment reminders, schedule changes, and customer support. These messages are sent only with your consent. Agreeing to these terms, providing a phone number, or making a booking does not by itself enroll you in text messaging.
SMS consent is optional and is not a condition of purchasing cleaning services. You can choose to receive texts through a separate opt-in. Message frequency varies based on your requests and appointments. Message and data rates may apply according to your mobile carrier plan.
Reply STOP to a PiFresh text to unsubscribe. You may receive a final message confirming your opt-out. Opting out of texts does not cancel your appointment; contact us separately if you need to change or cancel a booking. For messaging help, reply HELP or email contact@gopifresh.com.
Message delivery depends on your mobile carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
We do not sell or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Service providers that help deliver our messages may process this information solely to provide that service. See our Privacy Policy for information about how we handle your personal information.
Issues and support
Report cleaning or payment issues through your appointment page. Cleaner earnings become eligible for transfer 24 hours after reported completion when payment succeeded and no issue is open. Your cleaner’s application approval does not imply background screening or an insurance guarantee.
Contact contact@gopifresh.com for assistance.